Staying signed in
How Queringo keeps you signed in while you work, the inactivity prompt, and what happens when a session times out.
Queringo keeps your session alive while you are working and only asks you to sign in again after a period of inactivity. You should rarely see a sign-in prompt in the middle of a task.
How it works
- While you're active
As long as you are using the app, Queringo renews your session quietly in the background. You stay signed in and are never interrupted.
- If you step away
After you have been idle for a while, a "Still there?" prompt appears with a short countdown. Choose Stay signed in to keep going, or Sign out to end the session now.
- If the countdown runs out
If you do not respond, Queringo signs you out for inactivity and shows a sign-in box. Sign back in and you return to the exact page you were on, with your work preserved.
Single sign-on and password accounts both work the same way. When you are asked to sign in again, the box matches how you normally sign in, so you can continue with your provider or your password without leaving the page.
Moving between the app and the help pages
You stay signed in when you open the help articles, pricing, or other public pages from inside the app. While you are signed in, the header on those pages shows Go to dashboard and your account, instead of the Sign in and Start free buttons a logged-out visitor sees. Select Go to dashboard to jump straight back into Queringo, with no need to sign in again.
Your account menu in that header also lets you sign out from the help pages. If you ever see Sign in there while you expect to be signed in, your session has ended, and signing in again restores it.
Why you were signed out
A sign-out almost always means you were idle long enough to cross your workspace's inactivity limit. Workspace admins set this limit under Authentication, so the exact timeout can vary between workspaces.
If you are signed out unexpectedly while actively working, it usually points to a network interruption rather than inactivity. Sign back in, and if it keeps happening, contact your workspace admin.
Managing your sessions
To see every device where you are signed in and revoke any you do not recognize, open Active sessions.
What's next
Review your Sign in options, or set up two-factor authentication for an extra layer of security.